Transact observes the applicable GDPR Regulation and other privacy laws in all cases.

This means that in any case:


Transact bv (hereinafter referred to as ‘Transact’), with registered office at B-9000 Ghent, Ottergemsesteenweg-Zuid 808 b359, and registered in the Crossroads Bank for Enterprises (CBE) under number 0749.558.788, is the party responsible for processing your personal data. The party responsible for processing the personal data is the party that decides on the purpose and the means (i.e. what, how and why) of the data processing.

Transact may be contacted by post, by phone at +32 9 277 77 11, by email at or via the contact form on its website


We process your personal data to ensure that we can offer our services in an efficient and professional way. We process your data to improve our service provision and enhance customer satisfaction.

If you seek to use our services as a client we will process your data to:

Furthermore, we process data of potential clients and suppliers to be able to offer our services.

Certain data will be processed in the context of implementing the agreement between you and us.

In addition, we will process your data to comply with statutory obligations or to respond to questions from competent law enforcement agencies, public bodies, courts or authorised data protection authorities.

We process personal data for marketing purposes. We provide you information about our services that we think could be of interest to you. The legal basis for such processing is either Freestone's legitimate interest to inform existing contacts about services offered by Transact and which are similar to the services it offered earlier to the data subject, or the explicit consent from the data subject.

If Transact uses your personal data in view of direct marketing efforts, you can oppose such use by simple request at all times (‘opt out’).

If your personal data is processed with your consent, you are entitled to withdraw such consent at all times. To that end, please send a simple request to Transact, using the contact data mentioned in this privacy statement under ‘Identity of the party responsible for processing the personal data’.


If you wish to use our services, we will process your personal data and ask your consent to do so as and where necessary.

If you visit our website, we collect the following technical data for the purpose of continually monitoring and improving our services as necessary:

If you fill out a form on the website, subscribe to mailings and/or contact us by phone, email, via suppliers or social media, we may collect the following data:

If you fill out an application form, we may collect the following information:


Transact does not store your personal data any longer than is strictly necessary for realising the purposes for which the data was gathered, unless a longer storage period is required or justified to ensure compliance with (i) a statutory time limit or due date or (ii) any other statutory requirement.


Transact does not forward any personal data to third parties.


During each visit to Transact’s website general data is gathered, such as your computer’s IP address and the time of access and data added by your browser. For this purpose cookies are placed on your computer’s hard disk. Cookies are small text files that are placed on a computer’s hard disk the moment someone visits a website. The data is used for analysing visitor behaviour and click behaviour on the website. Transact uses that information to improve the website’s functionality and to enhance the visitors’ ease of use. The data is anonymised where possible and not shared with third parties. The cookies are not used to establish a visitor’s browsing behaviour on other websites.

Cookies can be placed by Transact (‘first party cookies’) or by third parties (‘third-party cookies’). They may be of a temporary nature (‘session cookies’, which disappear when you close your browser session) or permanent (‘permanent cookies’, which remain on your computer until you remove them yourself).

There are different types of cookies.

List of cookies used on Transact’s website:

At the start of your visit a bar at the bottom of each page offers you the option of either accepting or refusing cookies.

If you wish to manage your cookie settings later on, for instance if you want to disable cookies or receive a warning if a cookie is being installed, you can do so in the browser settings of the relevant browser (Chrome, Firefox, Internet Explorer, Safari, etc.) or opt to permanently delete your browser history.


Transact uses Google Analytics to monitor how the website is used and how effective Transact’s AdWords ads are in the Google search results.

Together with your computer’s IP address the information thus obtained is transferred to and stored by Google on servers located in the United States. For more information, please read Google’s privacy policy (including the provisions concerning Google Analytics). Google uses this information to monitor how our website is used, to provide reports about the website to Transact and to be able to offer its advertisers information about the effectiveness of their campaigns. Google may provide this information to third parties if it is legally obliged to do so or insofar as these third parties process information on behalf of Google. This is beyond Freestone’s control. Transact did not permit Google to use Analytics information obtained through Transact for other Google services.


As a data subject, you can exercise certain rights vis-à-vis Transact. If you wish to exercise any of those rights, please contact us using the contact details provided in this privacy statement under ‘Identity of the party responsible for processing the personal data’.

You have the following rights:

In principle these rights may be exercised free of charge. To do so, you need to send us a request including a copy of your ID-card so as to prevent any unauthorised disclosure of your personal data. Transact will respond to your request as soon as possible, but no later than within a month following your request.


Transact takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised modification.

We have taken appropriate technical and organisational measures to protect your personal data against unlawful processing, for instance:


If you have any complaints about the processing of your personal data, we ask that you contact us directly. Should you feel that your data is not properly protected or that there are indications of misuse, or if you wish additional information on the protection of personal data collected by Freestone, please contact Freestone using the contact details provided under ‘Identity of the party responsible for the processing of personal data’. Freestone will make the necessary efforts to provide a response.

In addition, you always have the right to file a complaint with the data protection authority,

Data Protection Authority
35 rue de la Presse
1000 Brussels
Ph.: +32 (0)2 274 48 00
Fax: +32 (0)2 274 48 35


Transact may update this privacy statement from time to time, for instance following market developments, new processing activities or reactions of data subjects. For this reason we invite you to regularly check our website for the most recent version of this policy. We will Inform you of any fundamental changes through our website or other common communication channels and, if so required by law, we will ask your prior consent for any intended (new) processing activities.