Privacy Statement - Transact EN

Transact observes the applicable GDPR Regulation and other privacy laws in all cases.

This means that in any case:

We process your personal data according to the purpose for which it was provided; this privacy statement provides details about said objectives and the type of personal data.
We restrict the processing of your personal data to the data that is required for the purpose to which it is being processed.
We ask your explicit consent if that is needed for processing your personal data.
We have taken technical and organisational measures to ensure that your personal data is secure.
We do not forward personal data to third parties unless it is necessary for implementing the purposes for which it was provided.
We are aware of your rights regarding your personal data, we wish to point them out to you and respect them.

IDENTITY OF THE PARTY RESPONSIBLE FOR PROCESSING THE PERSONAL DATA

Transact bv (hereinafter referred to as ‘Transact’), with registered office at B-9000 Ghent, Ottergemsesteenweg-Zuid 808 b359, and registered in the Crossroads Bank for Enterprises (CBE) under number 0749.558.788, is the party responsible for processing your personal data. The party responsible for processing the personal data is the party that decides on the purpose and the means (i.e. what, how and why) of the data processing.

Transact may be contacted by post, by phone at +32 9 277 77 11, by email at info@transact.be or via the contact form on its website www.transact.be.

WHY TRANSACT NEEDS YOUR PERSONAL DATA

We process your personal data to ensure that we can offer our services in an efficient and professional way. We process your data to improve our service provision and enhance customer satisfaction.

If you seek to use our services as a client we will process your data to:

be able to offer you high-quality services
keep you informed through reports and presentations
advise you about our services
advise you about trends and developments
request your feedback about our services and collaboration

Furthermore, we process data of potential clients and suppliers to be able to offer our services.

Certain data will be processed in the context of implementing the agreement between you and us.

In addition, we will process your data to comply with statutory obligations or to respond to questions from competent law enforcement agencies, public bodies, courts or authorised data protection authorities.

We process personal data for marketing purposes. We provide you information about our services that we think could be of interest to you. The legal basis for such processing is either Freestone's legitimate interest to inform existing contacts about services offered by Transact and which are similar to the services it offered earlier to the data subject, or the explicit consent from the data subject.

If Transact uses your personal data in view of direct marketing efforts, you can oppose such use by simple request at all times (‘opt out’).

If your personal data is processed with your consent, you are entitled to withdraw such consent at all times. To that end, please send a simple request to Transact, using the contact data mentioned in this privacy statement under ‘Identity of the party responsible for processing the personal data’.

PERSONAL DATA THAT WILL BE PROCESSED

If you wish to use our services, we will process your personal data and ask your consent to do so as and where necessary.

If you visit our website, we collect the following technical data for the purpose of continually monitoring and improving our services as necessary:

Technical information, such as device type, IP address, browser type, geographic location and operating system
Information about browsing conduct (time spent on each page, clicking links, which pages are viewed, frequency of visits to a page, etc.)
Technical details relating to messages and conversations (date, purpose, agreements, actions)

If you fill out a form on the website, subscribe to mailings and/or contact us by phone, email, via suppliers or social media, we may collect the following data:

Personally identifiable information: name, first name, address, telephone number, email
Personal characteristics: gender, language choice
Company data: company, address, telephone number, title, email, invoicing details
Information regarding the query, contract and/or job vacancy

If you fill out an application form, we may collect the following information:

Personally identifiable information: name, first name, address, telephone number, email, date of birth
Personal characteristics: gender, language choice
Company data: company, address, telephone number, title, email, invoicing details
Information regarding the query, contract and/or job vacancy
Resume, cover letter
Information about education, employers, working experience and knowledge, including any references provided by you

HOW LONG DOES FREESTONE KEEP YOUR PERSONAL DATA

Transact does not store your personal data any longer than is strictly necessary for realising the purposes for which the data was gathered, unless a longer storage period is required or justified to ensure compliance with (i) a statutory time limit or due date or (ii) any other statutory requirement.

FORWARDING PERSONAL DATA TO THIRD PARTIES

Transact does not forward any personal data to third parties.

MAPPING WEBSITE VISITS - USE OF COOKIES

During each visit to Transact’s website general data is gathered, such as your computer’s IP address and the time of access and data added by your browser. For this purpose cookies are placed on your computer’s hard disk. Cookies are small text files that are placed on a computer’s hard disk the moment someone visits a website. The data is used for analysing visitor behaviour and click behaviour on the website. Transact uses that information to improve the website’s functionality and to enhance the visitors’ ease of use. The data is anonymised where possible and not shared with third parties. The cookies are not used to establish a visitor’s browsing behaviour on other websites.

Cookies can be placed by Transact (‘first party cookies’) or by third parties (‘third-party cookies’). They may be of a temporary nature (‘session cookies’, which disappear when you close your browser session) or permanent (‘permanent cookies’, which remain on your computer until you remove them yourself).

There are different types of cookies.

Many of these, the so-called functional session cookies, are used to ensure that your visit to the website runs smoothly. For instance: cookies are used to provide certain services or to store settings, such as your preferences (e.g. language).
Strictly necessary cookies. As the name suggests these cookies are strictly necessary for browsing the website or using certain functionality.
Tracking cookies. These are cookies that will follow and monitor your behaviour on the website, for instance to offer personalised ads based on your browsing behaviour.
Analytical cookies/performance cookies. These cookies are used to prepare statistics of the browsing behaviour of visitors of a website. They ensure that a better user experience can be offered. For instance, these cookies analyse the total time of visits, the number of visitors, frequency of page visits, order, etc.
And finally, there are third-party cookies. As indicated above, these are cookies that are placed on our website by third parties. For information about these cookies you need to consult the related statements provided by these parties on their own websites.

List of cookies used on Transact’s website:

CRAFT_CSRF_TOKEN: for Craft
CraftSessionId: for Craft
_ga: to transmit data for Google Analytics
_gid: to transmit data for Google Analytics
pongping-statement: to store the choice of the cookie statement

At the start of your visit a bar at the bottom of each page offers you the option of either accepting or refusing cookies.

If you wish to manage your cookie settings later on, for instance if you want to disable cookies or receive a warning if a cookie is being installed, you can do so in the browser settings of the relevant browser (Chrome, Firefox, Internet Explorer, Safari, etc.) or opt to permanently delete your browser history.

Chrome cookie settings: https://support.google.com/accounts/answer/61416?co=GENIE.Platform%3DDesktop&hl=en
Internet Explorer cookie settings: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
Firefox cookie settings: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer

GOOGLE ANALYTICS

Transact uses Google Analytics to monitor how the website is used and how effective Transact’s AdWords ads are in the Google search results.

Together with your computer’s IP address the information thus obtained is transferred to and stored by Google on servers located in the United States. For more information, please read Google’s privacy policy (including the provisions concerning Google Analytics). Google uses this information to monitor how our website is used, to provide reports about the website to Transact and to be able to offer its advertisers information about the effectiveness of their campaigns. Google may provide this information to third parties if it is legally obliged to do so or insofar as these third parties process information on behalf of Google. This is beyond Freestone’s control. Transact did not permit Google to use Analytics information obtained through Transact for other Google services.

RIGHTS OF THE DATA SUBJECT

As a data subject, you can exercise certain rights vis-à-vis Transact. If you wish to exercise any of those rights, please contact us using the contact details provided in this privacy statement under ‘Identity of the party responsible for processing the personal data’.

You have the following rights:

Right of access, no later than one month after receipt of the request: you are entitled to access the data we possess to check for which purposes it is used by Transact.
Right to modification or rectification of inaccurate data: you may demand that inaccurate or incomplete data is rectified or completed, respectively.
Right to object if you disagree with the way Transact is processing your personal data.
Right to data portability: under certain circumstances you are entitled to receive your personal data in a structured, commonly used and machine-readable format and to transmit that data to third parties.
Right to erasure: under certain circumstances you have the right to have your personal data erased. This request may be refused in a reasoned decision.
Right to restriction of processing.

In principle these rights may be exercised free of charge. To do so, you need to send us a request including a copy of your ID-card so as to prevent any unauthorised disclosure of your personal data. Transact will respond to your request as soon as possible, but no later than within a month following your request.

PROTECTION OF PERSONAL DATA

Transact takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised modification.

We have taken appropriate technical and organisational measures to protect your personal data against unlawful processing, for instance:

Each individual who may acquire knowledge of your personal data on behalf of Freestone has an obligation to observe secrecy in relation to that data.
We use a policy of username and password on all of our systems.
We anonymise and encrypt personal data as necessary.
We back up the personal data so that it can be restored in case of physical or technical incidents.
We regularly test and evaluate the measures taken.
Our employees are informed about the importance of personal data protection.
Transact’s website uses a reliable SSL Certificate to ensure that your personal data does not fall into the wrong hands.

COMPLAINTS

If you have any complaints about the processing of your personal data, we ask that you contact us directly. Should you feel that your data is not properly protected or that there are indications of misuse, or if you wish additional information on the protection of personal data collected by Freestone, please contact Freestone using the contact details provided under ‘Identity of the party responsible for the processing of personal data’. Freestone will make the necessary efforts to provide a response.

In addition, you always have the right to file a complaint with the data protection authority,

Data Protection Authority
35 rue de la Presse
1000 Brussels
Ph.: +32 (0)2 274 48 00
Fax: +32 (0)2 274 48 35
E-mail: contact@apd-gba.be
www.dataprotectionauthority.be

STAY INFORMED ABOUT CHANGES

Transact may update this privacy statement from time to time, for instance following market developments, new processing activities or reactions of data subjects. For this reason we invite you to regularly check our website for the most recent version of this policy. We will Inform you of any fundamental changes through our website or other common communication channels and, if so required by law, we will ask your prior consent for any intended (new) processing activities.